Support Pricing

Real help from a real person when something goes wrong on meet day — not just a support ticket queue.

MeetMoment is built to run without hand-holding, but a meet day has real stakes: a Director mid-event, a first-time Timer, a rink's own network dropping at the wrong moment. These three tiers cover that — from a quick call to a real person on-site for the whole event.

Virtual on-call support

A real person on the phone or video, walking your staff through it live.

$50/hour

or $300 for the whole meet day, bundled

Best for a meet whose staff already know MeetMoment and just want a real person reachable if something looks wrong — a stuck schedule, a payment question, a results discrepancy.

Local staff training

Hands-on training for your venue's own Directors, Timers and Tabulators.

$400 flat

one-time, per venue or staff member

Once your venue's staff are trained, that training carries forward to every future meet at that venue at no extra cost — this isn't a per-meet fee.

In-person on-call support

A real person physically on-site for the meet, for staff and families both.

Call for pricing

scales with the size of your meet

Travel and lodging are reimbursed at actual cost on top of whatever's quoted, same as the other tiers when travel applies.

Ready to book support, or not sure which tier fits your meet? Reach out through Contact Us and we'll help you figure it out.