Frequently asked questions
Real questions about how MeetMoment actually works, with real answers.
- Do I have to be a parent to register a skater, or can they sign up themselves?
- Can I register one skater for both Inline and Quad at the same meet?
- My skater doesn't have a team or a coach yet. Can I still register them?
- How do I add a coach to my athlete?
- What happens if I miss a meet's registration/pricing deadline?
- What does "Challenge up" mean?
- I lost my skater's bib (or it's damaged). What now?
- What is media consent, and does declining hurt my registration?
- What are "pick-a-partner" relays, and do I need a full team to enter one?
- Can I follow a skater who isn't mine, just to watch their schedule?
- I'm registering more than one of my kids. Do I have to retype everything?
Do I have to be a parent to register a skater, or can they sign up themselves?
Skaters of any age can sign up themselves and add themselves as an athlete. Parents and guardians can also create their own account and add their children as athletes — you don't need to be the skater to have an account.
See: src/components/auth/signup-form.tsx, src/components/registration/athlete-manager.tsx.
Can I register one skater for both Inline and Quad at the same meet?
Yes. Inline and Quad are independent disciplines — tick both when registering and you'll get a separate division/skill-level (and challenge-up) picker for each one.
See: src/components/registration/registration-wizard.tsx.
My skater doesn't have a team or a coach yet. Can I still register them?
Yes. The wizard will tell you they'll race as their own coach at this meet and ask you to acknowledge it — that's completely normal, they can race every event and still sign up for pick-a-partner relays. The meet's Director is told automatically so nothing looks out of place. You can add a team or coach at any time afterward from the athlete's profile, or use Ask a coach.
See: src/lib/ownCoach.ts.
How do I add a coach to my athlete?
Use Ask a coach on the athlete's row (Registration or Team roster). Pick a suggested or searched coach; they get a notice and accept or decline it themselves. Nothing changes until they accept — you can cancel a pending request, remove a coach later, or ask someone else.
See: src/components/registration/team-coach-controls.tsx.
What happens if I miss a meet's registration/pricing deadline?
Meets can run several pricing windows, each with its own deadline and price; the registration page always shows which window is active. Once every pricing window for a meet has passed, you can no longer self-serve an entry package there — contact the meet's Director directly.
See: src/components/registration/registration-wizard.tsx.
What does "Challenge up" mean?
It lets a skater also race a harder division than their own — for example a Novice skater challenging into an Elite race, or an Elite skater challenging into the next Elite tier — where the meet allows it. It defaults to No; you opt in per athlete (and per discipline, if they're entering both Inline and Quad).
See: src/lib/challengeRules.ts, src/lib/challengePicker.ts.
I lost my skater's bib (or it's damaged). What now?
Ask the meet's Director, Assistant Director, or a Superadmin to reissue it — gate and race staff can't do this. Meets set their own fee (free, or at least $5 up to $100). A free reissue is issued right away; a paid one once payment goes through. The old number is retired for good, and any heat that hasn't started yet is updated to the new bib — but heats that already have a result keep the original number.
See: src/lib/bibReissue.ts.
What is media consent, and does declining hurt my registration?
It's a separate, optional choice (per athlete, per category) about whether MeetMoment can show or sell photos/video tagged with your skater at meets. Declining does not affect the registration itself in any way, and it's separate from the Terms of Service and any meet waiver. You can change your answer anytime from Media Consent in your account.
See: src/components/registration/registration-wizard.tsx.
What are "pick-a-partner" relays, and do I need a full team to enter one?
No — on meets that run this mode, you sign your skater up individually for any relay they're eligible for, and the Director draws teams from everyone who signed up (across clubs, ages kept close, and a fair split of girls/boys for a Mixed relay). It's free, and you can untick it any time before teams are drawn.
See: src/lib/pickAPartner.ts.
Can I follow a skater who isn't mine, just to watch their schedule?
Yes, from your dashboard or schedule page. Look them up by bib number at that meet, or their exact full name and club — there's no browsable list of every athlete. Once followed, their heats show up in your My schedule. Your own athletes (as a family member or coach) don't need this — they're on your schedule automatically.
See: src/components/schedule/athlete-follow-panel.tsx.
I'm registering more than one of my kids. Do I have to retype everything?
No — once you have one athlete, adding a sibling offers a "use details from…" shortcut. It only copies the shared last name and team; you still enter each child's own birth date, and you still answer medical notes and media consent separately for each of them.
See: src/components/registration/athlete-manager.tsx.
Not answered here? See the Instructions or contact us.